Under the UK Opticians Act of 1989, any optician is obliged to provide you with a prescription. The optician will have to provide you with a thorough eye examination and is required by Law to provide you with a copy of your prescription for your own reference. You are not under any obligation to purchase your glasses from your optician who gives you the prescription.
The Internet model has helped us in reducing the cost of operation by doing away with renting expensive property at prime location or paying for the upkeep of numerous items of expensive eye testing machinery. We don't take orders via premium rate numbers and our lenses are made in our own laboratories, which cuts out the middle man. Whatever we save on the costs, we pass it on to the prices, and thus, we are able to keep the cost of our prescription glasses far lower than what is charged on the High Street.
We accept all major Credit and Debit cards which are secured with the strongest level of encryption commercially available. We do not store your card details on our server. All our payments are processed by Paypal, UK's leading secure payment processor. This makes all transactions 100% safe and secure.
The cost of postage and packaging in the UK/Ireland is £3.95 per pair of glasses. Postage outside the UK will cost £5.00. You can choose a delivery address that is different from the billing address. So for example your billing address can be your home address but you can choose to have the glasses delivered at your office address.
If your glasses are for distance viewing only - the 'addition' value is required when the glasses are going to be used for reading or close work. Sometimes opticians use the word 'Add' or 'Near' instead of 'addition'. Also they may only write it once but it normally applies to both eyes and is almost always the same value for both eyes (e.g. 'Add' +2.50 - should be entered for both eyes).
Yes, all your payment details are entered in a secure internet site that our website links with, which is managed by Paypal. GlassesExperts.co.uk does not record any customer payment details. All this information is held in a secure server managed by Paypal. Also, our shop uses 128 bit SSL, the strongest level of encryption commercially available. All transactions are guaranteed to be 100% safe and secure.
The shape of your face is the most important factor when choosing any frame. The list below will give you some ideas as to frame designs.
Round Faces - Rectangular frames would be most suitable
Oval Faces - Most frames will suit this face shape, size is the most important point when deciding on frames
Triangular Faces - Rectangular frames would be most suitable
Square Faces - Oval Shaped or Round Frames would be most suitable
Rectangular Faces - Oval and Round frames would be most suitable with medium or larger size models
At GlassesExperts.co.uk, we are confident that you will find the right kind of frame that will accentuate your looks the most.
When you make a purchase online, be sure to look for the little lock icon on the bottom of your web browser to make sure that you personal information will be protected by secure encryption when it is sent over the internet. You can also check on this by holding your cursor over the web page in question, clicking the right button on your mouse, and selecting "Properties". Then look to check that the web address shown starts with "https", where the 's' denotes a secure web server. At GlassesExperts.co.uk we do not store your Credit Card information on our server making your purchase 100% secure.
At GlassesExperts.co.uk we have an automated inventory management system. If the frame that you have selected is the last piece in our stocks, it will automatically disappear from our website after you have placed the order. Rest assured, you will receive the pair of glasses that you have ordered.
Yes, we can - provided those glasses are made to a prescription that's still in date (less than 2 yrs old). Just send your glasses to us along with your details and we will contact you to have your order processed. Once we've read the prescription from your glasses, we'll send them back to you along with your new pair. Note that an administration charge of £10 applies for this service.
We have a team of qualified Dispensing Opticians who check and authorize every single one of our customer orders. If they come across anything which they think is out of the ordinary or based on their experience looks incorrect, they will get in touch with you by email or phone and may ask you to confirm some of your prescription details. With GlassesExperts, you can't go wrong.
On a few occasions one pair of glasses can take slightly longer than the other, this is mainly due to a combination of the lens, prescription complexity and any coatings being added. We like to get your glasses to you as quickly as possible so if one pair is ready earlier than the other one, we dispatch it to you immediately and will send any subsequent pairs as soon as they have been completed.
On the top right hand corner of our website you will find an icon that says 'Track Your Order'. This feature allows you to view the prescription you entered on our website while placing your order, delivery address, details of purchase and the status of your order.
All you need to shop with us is your prescription. Everything else will be taken care of. GlassesExperts offers you an extensive and comprehensive range of quality spectacles at prices that are much lower than the high street.
As soon as you can, call us or send an email letting us know. This is because we process orders as fast as possible so that you may receive your glasses at the earliest. For this reason, please double-check your prescription and shipping information before placing your order on our website.
Pupillary Distance simply means, the distance between your pupils. For a pair of glasses to optimally perform for you, the lenses need to be made to match the distance between your eyes so that the centre of each lens aligns with the centre of your pupils. To achieve this, we need your pupillary distance measurement, also called PD measurement. You could ask your optician for your pupillary distance measurement when he or she is conducting your eye test.
We offer you a 100% quality guarantee on all our products.
We provide you with a FREE scratch resistant, anti – reflective and UV coating.
We give you the facility of keeping track of your order by our "Online Order Tracking Facility".
We dispatch within 3 days for all non complex prescriptions.
FREE stylish case and microfibre cloth.
Customer Privacy and Payment Information is protected.
For a simple prescription, it takes 5 working days, however in case of certain complex prescriptions it may take upto 28 working days as indicated in terms and Conditions.
If you have not received your glasses within 14 days from the date you placed your order you can contact our customer
service team on customerservice@GlassesExperts.co.uk.
Yes we do with all our branded frames coming with the original brand case and cleaning cloth. At GlassesExperts, you will find a wide variety of designer frames and they come at unbeatable low prices too.
In the rarest cases of your frames needing adjustment after you receive them, you can do minor adjustments in it at most optical stores for a small fee. If the problem still persists you can send it back to us and we will rectify it.
The glasses we supply come with 'Plastic' optical lenses. All our lenses come with a FREE scratch resistant coating. Though lenses can never be scratch proof the coating reduces the risk of the lenses getting scratched due to daily wear and tear.
Yes - Our 'Premium Branded Lenses' carry the original markings on them and come with the authenticity card. Just email your prescription to us and you will a get a respond immediately from our customer service team.
Yes, we can supply 'glass' lenses upon request with the price for these lenses being same as plastic lenses. If you would like to order 'glass' lenses instead of plastic, you need to mention it in the 'Extra information' box after you enter your prescription.
Yes we do. You can get yourself bifocal lenses for just an extra £25, though we suggest bifocals only after they have been recommended by an optician. We also have a large collection of frames that accommodate bifocal lenses. Click here to view these.
Yes we do. Due to the complexity involved in these lenses, we send out a 'Varifocal kit' to those who order varifocals. This kit contains an easy guide which helps you / your partner mark up the frame as required. Once this is done, you need to send the frame back to us along with the markings and our laboratory experts will do the rest.
We offer three gradients of tinting for the colours available. Once you have chosen the tint colour (this can be chosen after you have entered your prescription), just mention in the 'Extra information' box the level of tinting you would like to have. In case you do not enter any information here, we will send your glasses / sunglasses with a medium tint.
The need to order for thin lenses depends on your prescription and the frame you choose. We recommend thin lenses if your spherical power is -2.5 or above. This is particularly important if you are choosing a semi-rimless or rimless frame. These frames expose the lenses and choosing thin lenses improves your overall looks!